Shipping, Returns & Warranty Policy
All returns require previous authorization. Please contact our customer service line at 855-MAMBA GAGA (855-626-2242). Returns are subject to a 15% restocking fee and return shipping costs are the responsibility of the purchaser. In the event that a return is required due to our error, the 15% fee will be waived and we will pay any shipping fees.
Mamba GaGa Ball Pits are built to order, so lead times are from one to four weeks, depending on the time of year. Once shipped, the transit times are typically from one to five business days. If you need a Gaga Pit by a certain date, please call 855-626-2242.
Mamba GaGa Ball Pit Warranty Policy
Mamba GaGa Ball Pits are warranted to original purchaser for a period of 10 years for the panel frames and 5 years for the netting and padding, from the date of shipment. Failure of materials and/or workmanship is covered under normal use of the products under normal conditions.
Not covered under the warranty is normal wear and tear or damage caused by misuse of the equipment, vandalism, improper installation, extreme weather conditions, or lack of proper care and maintenance as specified in the User Manual.